Terms of Service for isopod shipping

All isopods are shipped via FedEx 2 day or Overnight at the discretion of the buyer.  For some isopods , such as Cubaris, overnight shipping is required and noted in the description.  Please make of note if you would like the package held at a local FedEx hub at checkout or email dartknightexotics@gmail.com after the order is placed.  

Orders are shipped Monday-Wednesday at our discretion depending on weather conditions to ensure safe arrival.  Lows of 40 and highs of 85 are the safe temperature range for shipping based on experience.  

The animals sent have a live arrival guarantee when held for pickup and within a hour of a package being delivered to a home address.  If there is any issue, we need to be notified within 4 hours of delivery with pictures and a short video confirming any dead on arrivals.  After confirmation of DOA's a refund or replacement  will be issued.  The guarantee is for the number of isopods listed per group - i.e. "10 count" or "35+ count".  We occasionally provide extras to make up for any potential loss during shipping.   Refunds are for the cost of the animals only, not the shipping.  We are not responsible for carrier delays.

The size and sexes of the isopods sent are unsexed juveniles unless specifically noted.